Privacy Policy

Welcome to Belsa Herbals Online Portal, we respect your privacy. And our Privacy Policy outlines Belsa Herbal’s approach to Data Protection and Privacy to fulfil its obligations under the applicable laws and regulations. This Privacy Policy applies to your Personal Data which is processed by us, whether in physical or electronic mode.

In this Privacy Policy, the expressions ‘Personal Data’, ‘Data Subject’, ‘Controller’, ‘Processor’ and ‘Processing’ shall have the meanings given to them in the applicable privacy laws.

We are committed to treating data privacy seriously. It is important that you know exactly what we do with your Personal Data.

Throughout this document, “we”, “us”, “our”, “ours” refer to BELSA HERBALS. Wherever we have said ‘you’ or ‘your’, this means YOU (as a Data Subject)

BELSA HERBALS is a e-Commerce website which is owned by PureBiotic Nature Pvt. Ltd, company incorporated and registered under the provisions of the Companies Act, 2013 and having its registered office at 1074/B, Gittikhadan, Gorewada Road, Near Sagar Developers office, Nagpur, Maharashtra (IN)- 440013. Belsa Herbals E-Retail Private Limited is engaged in the business of facilitating selling, marketing and retailing cosmetic and beauty products (“Business”) through the e-commerce websites and mobile applications (“App”) both developed and owned by PureBiotic Nature Pvt. Ltd.

Controller & Processor

We collect and process Personal Data about you.We commit to protecting your privacy and hence our Personal Data handling practices are continually reviewed to ensure compliance with the applicable Privacy laws and regulations.

Categories Of Personal Data

Categories of Personal Data collected and processed by us are as follows;

Demographic & Identity data

• Contact details such as Name, email address, contact number, shipping address, country,date of birth;
• Open data and public records such as information about YOU that is openly available on the internet;

Contact details such as Name, email address, contact number, shipping address, country,date of birth

• Details such as Transaction amount, Bank Name, Card Type, Card number. The details of such transaction will be kept with us as received from the payment gateway company Razorpay.

Online Identifiers and other Technical Data

• Location details such as data we get about your location, IP address, logs, or from where you connect a computer to the internet;
• Technical details such as device information, location and network carrier when you use our mobile applications;
• Technical details such as device information, location and network carrier when you use our mobile applications
• Communications details such as the Personal Data we get from communications done through e-mails, SMS, instant messages and calls;
• Usage data details such as data about how you use our website or web-based properties, pages viewed, etc.

Bases Of Processing Your Personal Data

We are permitted to process your Personal Data in compliance with applicable laws and regulations by relying on one or more of the following lawful bases:

• You have explicitly agreed to us processing your Personal Data for a specific reasonList Item #1
• The processing is necessary to perform the agreement we have with you or to take steps to enter into an agreement with you
• The processing is necessary to be in compliance with our Legal Obligations
• The processing is necessary for the purposes of a legitimate interest (“Legitimate Interest”) pursued by us, such as
• to provide services to you
• to evaluate, develop or improve our products and services
• For Email and SMS marketing, we may send you emails, sms or call you to inform you about our products and discounts if any.

Cookies And Other Trackers Used By Our Digital Properties

Cookies are small text files that are placed on your computer by websites that you visit. Similarly, there are other types of trackers used. Likewise, Mobile Apps use requisite permissions and SDKs. These are used to make Websites & Apps work, or work more efficiently, as well as to provide information to the owners of the website/ App.

We use cookies, permissions and other trackers in our website, web-based properties and mobile applications that are used to collect and process data about you so we can provide you a better online experience as well as improve our services

Below are the categories of cookies used on our website along with a description of what they are used for

Strictly Necessary

These cookies are needed to run our website, to keep it secure if you are logged on and to obey regulations that apply to us.

If you are a customer, they help us know who you are so that you can log on and manage your accounts. They also help us keep your details safe and private.

Functional

These cookies are used for remembering things like

• Your user ID on the log on page
• Your region or country
• Your preferred language
• Accessibility options like large font or high contrast pages

Performance

These cookies tell us how you and our other customers use our website. We combine all this data together and study it. This helps us to:

• Improve the performance of our services
• Improve the products we provide

Most web browsers allow some control of most cookies through the browser settings.

We use other tracking mechanisms in addition to the above

• Pixel Tags
• Log Files
• Clickstream analytics

Personal Data Disclosure By Belsa Herbals

We hold your personal data securely and retain it only for some specific period. We might also disclose your Personal Data to appropriate authorities if we believe that it is reasonably necessary to comply with a law, regulation, legal process, to protect the safety of any person, to address fraud, security, or technical issues, or to protect our rights or the rights of those who use our products & services.

Reasons for disclosing your Personal Data to other parties:

We may disclose your Personal Data to others where it is lawful to do so including where we:

• Need to provide you with products or services
• where you have initiated a payment
• have a legal obligation to do so, e.g. to assist with detecting and preventing fraud;
• have requirement in connection with regulatory reporting, litigation or asserting or defending legal rights and interests
• want to send you information and promotional material regarding our products and services
• Improve your online experience for using our product

To whom your Personal Data may be disclosed

We may disclose your Personal Data for the above purposes to other parties including:

• Other group companies and any subcontractors, agents or service providers who work for us or provide services to us or group companies (including their employees, sub-contractors, service providers, directors and officers)
• Law Enforcement Authorities, Government Authorities, courts, dispute resolution bodies, our regulators, auditors and any party appointed or requested by our regulators to carry out investigations or audits of our activities
• Statutory and regulatory bodies and authorities (including the government) investigating agencies and entities or persons, to whom or before whom it is mandatory to disclose the Personal Data as per the applicable law, courts, judicial and quasi-judicial authorities and tribunals, arbitrators and arbitration tribunals
• Overseas regulators
• Anybody else that we’ve been instructed to share your Personal Data with by you

Data Security

We are committed to protecting your Personal Data in our custody. We take reasonable steps to ensure appropriate physical, technical and managerial safeguards are in place to protect your Personal Data from unauthorized access, alteration, transmission and deletion. We ensure that the third parties who provide services to us under appropriate contracts, take appropriate security measures to protect your Personal Data in line with our policies

Retention And Disposal Of Data

We keep the Personal Data we collect about you on our systems or with third parties for as long as it is required for the purposes set out in this Privacy Policy and for legal or regulatory reasons. We will only use your Personal Data for those purposes and will make sure that your Privacy is protected. We shall take reasonable steps to delete or permanently de-identify Personal Data that is no longer needed.

Children’s Privacy

Our website is directed to be used by adults only. If you are not an adult, while you may look at our site, you should not make a purchase, register, or submit Personal Data to us. We or our associates /affiliates do not knowingly collect information from minors. This site is not for the children under age of 14 years. For example you cannot register, if we aware that we have inadvertently received personal information from a visitor under the age of 14 years on the site, we will delete the information from our records of your order

Notification Of Changes

We keep our Privacy Policy under regular review to make sure it is up to date and accurate. Any changes we may make to this Privacy Policy in the future will be posted on this page. We recommend that you re-visit this page regularly to check for any updates.

Contact Us

For any further queries and complaints related to privacy under applicable laws and regulations, you could reach us at:

Contact Email Address: [email protected]