Return & Refund, Exchange Policy
Thank you for choosing Belsa Herbals. First and foremost, we would like to express our gratitude for your trust in our products and services. Furthermore, your satisfaction holds great importance to us, and we strive to provide you with the best possible experience. In the event that you need to return, refund, or exchange a product, we have outlined our Return, Refund & Exchange Policy below, so you are well-informed:
1. Product Quality and Condition
At Belsa Herbals, we take great care to ensure that our products are of the highest quality. We thoroughly check and package each item to maintain its integrity during transit. If you receive a product that is damaged or defective, please contact our customer care team immediately for assistance.
2. Return & Exchange Eligibility
To be eligible for a return or exchange, please note the following conditions:
– Products must be unused, unopened, and in their original packaging.
– Requests for return or exchange must be made within 7 days of receiving the product.
– Proof of purchase, such as an order number or receipt, is required.
3. Return Process
To initiate a return, please follow these steps:
– Contact our customer care team with your order details and reason for return.
– Our team will guide you through the return process and provide you with a return authorization, if applicable.
– Pack the product securely in its original packaging to prevent damage during return shipment.
– Send the package back to us using a reliable courier service or follow the instructions provided by our customer care team.
4. Refund Process
Once we receive the returned product and verify its condition, we will process your refund. The refund will be issued in the original form of payment used during the purchase. Please allow for a processing time of 7 to 14 business days for the refund to reflect in your account.
If you would like to exchange a product for a different variant or item, please contact our customer care team. We will assist you in selecting the desired product and guide you through the exchange process. Any price difference between the returned and exchanged products will be adjusted accordingly.
6. Non-Returnable Items
Certain items, such as personalized or customized products, may not be eligible for return or exchange due to their unique nature. Please refer to the product description or contact our customer care team for more information.
7. Contact Us
If you have any questions, concerns, or need further assistance regarding our Return, Refund & Exchange Policy, please reach out to our customer care team. We are here to help you and ensure a smooth resolution to any issues you may encounter.
Note: This policy applies to purchases made directly from Belsa Herbals. If you have purchased our products from a third-party retailer, please refer to their respective return policies.
We appreciate your understanding and cooperation in adhering to our Return, Refund & Exchange Policy. Your satisfaction is our priority, and we look forward to serving you with the highest level of customer care.